Privacy Policy

Privacy Policy

Effective Date: May 1, 2026
Business Name: Universal Read Solutions

Introduction

Welcome to Universal Read Solutions. We are committed to protecting the privacy and confidentiality of our clients, website visitors, and business partners. This Privacy Policy explains how we collect, use, store, and protect your information when you use our services, visit our website, or communicate with us.

By using our website or services, you agree to the practices described in this Privacy Policy.

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Information We Collect

We may collect the following types of information:

1. Personal Information

Personal information may include:

● Name
● Email address
● Phone number
● Company name
● Billing details
● GST information
● Mailing address

2. Project & Content Information

To provide accessibility and conversion services, we may receive:

● EPUB files
● PDFs
● XML files
● Manuscripts
● Images
● Metadata
● Accessibility documentation
● Other publishing-related files

3. Technical Information

When you visit our website, we may automatically collect:

● IP address
● Browser type
● Device information
● Operating system
● Pages visited
● Website usage statistics

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How We Use Your Information

Universal Read Solutions may use collected information for the following purposes:

● To provide EPUB conversion and accessibility services
● To communicate regarding projects, invoices, and support
● To improve website functionality and user experience
● To process payments and maintain financial records
● To ensure accessibility compliance and quality assurance
● To respond to inquiries and service requests
● To comply with legal and regulatory obligations

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Confidentiality of Client Files

We understand the importance of confidentiality in publishing and digital accessibility projects. All client files, manuscripts, documents, and project materials shared with Universal Read Solutions are treated as strictly confidential. We do not sell, distribute, or share client content with third parties except when required to complete the requested services or comply with legal obligations.

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Data Security

We implement appropriate technical and organizational security measures to protect your information against:

● Unauthorized access
● Data loss
● Misuse
● Disclosure
● Alteration
● Destruction

● While we strive to use commercially acceptable methods to protect your information, no online transmission or storage system is completely secure.

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Sharing of Information

We do not sell or rent your personal information to third parties.

We may share information only in the following situations:

With trusted service providers assisting in business operations
When required by law or government authorities
To protect our legal rights and business interests
With client consent

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Cookies & Analytics

Our website may use cookies and analytics tools to improve user experience and monitor website performance.

Cookies help us:

● Understand website traffic
● Improve website usability
● Remember user preferences
● Analyze visitor behavior
● Users may disable cookies through browser settings if preferred.

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Third-Party Links

Our website may contain links to external websites. Universal Read Solutions is not responsible for the privacy practices or content of third-party websites.

We encourage users to review the privacy policies of any external websites they visit.

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Data Retention

We retain client and project information only for as long as necessary to:

● Complete services
● Maintain business records
● Meet legal obligations
● Resolve disputes
● Enforce agreements
● After the retention period, information may be securely deleted.

Your Rights

Depending on applicable laws, users may have the right to:

● Request access to personal information
● Request correction of inaccurate data
● Request deletion of personal information
● Withdraw consent for data processing
● Request information about how data is used
● Requests may be submitted using the contact information below.

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Children's Privacy

Our services are not directed toward children under 13 years of age. We do not knowingly collect personal information from children.

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Changes to This Privacy Policy

Universal Read Solutions may update this Privacy Policy from time to time.

Any updates will be posted on this page with a revised effective date.

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Copyright & Intellectual Property

All website content, branding, service materials, graphics, text, workflows, and digital assets published by Universal Read Solutions are protected under applicable copyright and intellectual property laws.

Unauthorized reproduction, distribution, modification, or commercial use of any material without prior written permission is strictly prohibited.

All client-provided files, manuscripts, EPUBs, PDFs, XML files, and publishing assets remain the exclusive property of their respective owners. Universal Read Solutions claims no ownership over client content and maintains strict confidentiality for all project materials.

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Contact Information

If you have any questions regarding this Privacy Policy or your personal information, please contact:

Universal Read Solutions
Email: moreinfo@universalreadsolutions.com
Website: www.universalreadsolutions.com

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Consent

By using our website and services, you consent to the terms outlined in this Privacy Policy.